Airlines
AVOK Security
Destinations
Hotels and Resorts
Proof of Citizenship
Services
USA3000
Pressclippings
National News
Passport Info
Quote Form
Sign up for E-news

Apple's Got the Answers!

Airlines
AVOK - Total Vacation Security
Destinations
Hotels and Resorts
Proof of Citizenship
Services
USA3000
Pressclippings
National News

Apple Vacations also offers scheduled air packages to every major sun destination. "Scheduled Air" refers to the transportation portion of your vacation that includes major airlines with schedules at various times and days of the week. Apple Vacations offers scheduled air packages from over 150 cities nationwide to those destinations where we do not offer charter service; and also to complement our charter schedules to those destinations where we do offer charter service but need additional seats due to demand. Scheduled air packages give you the most flexibility in departure and arrival times when traveling to a destination.

Click here for a brief overview of AVOK.

Is AVOK pre or post departure coverage?
AVOK has 3-part coverage.
AVOK is a vacation security plan that combines a pre-departure Cancellation Waiver provided by Apple Vacations which allows you to cancel for any reason with Post-Departure Travel Insurance Benefits. In addition AVOK clients are given a best price guarantee and are able to claim the savings if the exact same vacation package is advertised for a lower price. Please note: The penalty portion of your vacation payment is refunded in Vacation Certificates. The balance is refunded to you in cash or credit to your credit card.

Am I covered by AVOK on the day of departure, and when does Pre-departure coverage end and AVOK's Post-departure Tour Guard Travel Insurance coverage begin?
Travelers who purchase AVOK can cancel up until the time of departure. Please note: "No Shows" are not covered. You MUST notify your Travel Agent (or Apple) to cancel. Call 1-866-860-2865 if your travel agent is closed at the time of your departure. AVOK's Tour Guard Travel Insurance Post-Departure Trip Interruption coverage begins on the departure date when the travelers are on their trip (i.e. upon boarding the aircraft).

If I purchase AVOK and do a *name change (not a name correction) do I need to re-purchase AVOK?
Since AVOK is not transferable to the new booking, the following applies:
Type of change: Need to repurchase AVOK:

Name-Yes
Date- Yes
Departure City-Yes
Hotel Downgrade-No
Hotel Upgrade-No
Duration-No
Destination-Yes

What if the number of traveling clients on a record decreases?
The remaining travelers will be responsible for additional costs incurred as a result of a change in the per person occupancy rate, unless cancelled passenger is under 100% penalty.

Vacation Certificates are valid for one year. When does that one year begin?
The date of issue. Vacation Certificates must be applied to a booking before they expire. However, the travel date can be after the Vacation Certificate expiration date.

If I need to cancel a trip at the last minute and Apple Vacations is closed, what should I do?
To cancel your trip at any time, please contact your travel agent as soon as possible. After business hours or on a holiday when Apple Vacations is closed, Last Minute Cancellations can call 1-866-860-AVOK (2865). This number should only be used if your travel agency is closed. You can leave a message at any point prior to your flight departure if you choose to cancel, and you will get a full refund in Vacation Certificates.

I already purchased my vacation, and now the price has gone even lower! How do I take advantage of Apple's "Best Price Guarantee"?
"Best Price Guarantee" is available only when you purchase the AVOK plan. Have your Travel Agent call our Customer Service desk, where they will check for the current price on the identical package that you have booked. If this price is lower than the booked tour, you get the better price. It's that easy!

What happens if a participant is deceased?
In the event of death, AVOK will provide for a full cash refund.

What does the Apple Rating beside the hotel name mean?
Apple Ratings are designed to help you choose the hotel that best suits your needs and your budget. They represent the level of service and amenities available to our customers at each hotel that Apple offers. Here's a list of the Apple Ratings and what they mean:

6 Apple - A deluxe hotel offering a variety of entertainment, dining and sports facilities.
5 Apple - An Superior First Class hotel with fine accommodations and facilities.
4 Apple - A First Class resort hotel with good selection of facilites.
3 Apple - A comfortable hotel with simple accommodations and public areas.
2 Apple - A modest hotel with limited choice of amenities.
1 Apple - A basic budget hotel with few public areas or amenities.

What are Golden Apple hotels?
Hotels featuring a Golden Apple Rating have been selected by past vacationers as having an exceptional customer service level. They offer excellent quality, service and value. The Golden Apple hotels earn their special rating directly from the guests who complete our Vacation Satisfaction Questionnaires at the end of their trip. To receive the Golden Apple rating, hotels must score 'Excellent' for Customer Service on 90% or more of the surveys.

What if I need assistance or have an emergency while on vacation?
Apple Vacations has over 450 Apple Representatives in-resort throughout the destinations we service. They are available to help with any special needs you may have.